Returrns & Cancellations

The return of products is charged to the Company in all the following cases:

1.1. In all cases in which other than those sold, by type or quantity, are delivered.
1.2 In the event that upon delivery the item has a damaged package, completely or in most of it.
1.3 In the event that a product/s is/are found to be defective upon delivery to the Customer (hereinafter referred to as “DOA” for short). In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The above applies without prejudice to the individual DOA policies of the manufacturers of the products as long as they are in accordance with the Applicable Legislation.

1.4 In case it is found that the product lacks a quality, which quality has previously been agreed in writing with the Company.
1.5 In the event that the product is found to have a manufacturing defect. In this case, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation, the following applies:
The warranty is provided for a limited period of time which is indicated in the detailed product characteristics and has the minimum legal duration defined in the Applicable Laws. After the end of this period, repair or replacement of the products is possible for an additional fee after a new agreement with the Customer.
In cases of return at the company’s charge, the products must be returned in the condition received by the Customer and at the agreed time.

For all the above cases, the return of the product to be replaced should be made together with all the documents that accompanied the product and its complete packaging (unless it is a defect that was discovered later after delivery and the packaging is not present or also except in the case of a product whose packaging was received by the distributors upon delivery of the item). The return of the products at the Company’s charge will be carried out either with the Company’s personnel and means of transport or via courier, or at the Company’s headquarters.
After the return of the products, the defect reported by the Customer is checked and then he is contacted to inform him about the results of the check.
In the event of a return of the products, depending on the case, a free repair or replacement will be carried out, otherwise the price will be reduced or the transaction will be canceled in accordance with what is specifically defined in article AK 540, provided that the products have been previously received and checked by the Company.
In case of cancellation, the refund to the Customer will be made in the same way as the payment was made by the Company. Specifically, the refund to the Customer will be made in the case of payment by credit card, with the cancellation of the credit card charge, which will be done with the care of the Company and in the case of payment in cash, if the Customer had chosen the “pick up” option from the store”, it will be done by returning his money to him from the head office.